Privacy Policy

Effective Date

October 25, 2024

Introduction

Four Quarters Mechanical, Inc. (“Four Quarters,” “we,” “us,” or “our”) values the trust of our clients and visitors and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. It applies to our two divisions:

Four Quarters Mechanical (commercial HVAC and plumbing services) and Four Quarters Home Services (residential HVAC and plumbing services).

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our clients, improve your user experience, and meet our legal and contractual obligations.

• Personal Information: When you request information, make a booking, or contact us, we may collect personal details such as your name, email address, phone number, service address, and any other information you provide.

• Service Information: If you schedule or inquire about a service, we collect information relevant to the requested service, such as property specifications, service history, and specific service needs.

• Website Usage Information: We may automatically collect data about how you interact with our website, including IP address, browser type, access times, referring URLs, and device information. We may also use cookies and similar technologies to enhance your experience.

2. How We Use Your Information

The information we collect helps us operate, improve, and personalize our services. We use your data to:

• Provide, manage, and fulfill service requests.

• Communicate with you regarding appointments, updates, promotions, and service follow-ups.

• Enhance website functionality and diagnose technical issues.

• Improve our offerings based on customer preferences and feedback.

• Comply with legal, regulatory, or contractual obligations.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share information in limited situations, including:

• Service Providers: With trusted third-party vendors who assist in operating our business, such as payment processors, scheduling software providers, or customer support services. These parties are only granted access to the information they need to perform their functions and are obligated to protect it.

• Legal Compliance: If required by law or in response to valid requests by public authorities, we may disclose your information to comply with applicable laws, regulations, and legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership, where it will be protected consistent with this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and improve the effectiveness of our communications. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies; however, this may limit some functionalities of our website.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or internal policy requirements. After this period, your data will be securely deleted or anonymized.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.

• Correction: If any data is inaccurate or incomplete, you can request it to be updated.

• Deletion: You may request that we delete your personal data, subject to certain legal and contractual obligations.

• Objection or Restriction: You can request to restrict or object to the processing of your data in specific circumstances.

• Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within the timeframes required by law.

7. Data Security

We take appropriate and reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure server hosting, data encryption, and access controls. While we strive to protect your data, please be aware that no security measure is completely foolproof.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our site and services, so if you follow a link to any third-party website, please review their privacy policy, as we are not responsible for their content or practices.

9. Updates to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or regulatory requirements. When we make updates, we will revise the “Effective Date” at the top of this page and post the updated policy on our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: [email protected]